Shipping Policy

Dispatch

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At Conla Casa, we aim to dispatch all orders within 1–3 working days of purchase. Once shipped, delivery times may vary depending on the selected shipping method.

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Shipping Methods & Rates

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We primarily use Royal Mail for all UK deliveries. You can choose from the following options at checkout:

• Royal Mail Standard Shipping: £3.95 (2–4 working days)

• Royal Mail 1st Class Shipping: £5.45 (1–2 working days)

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Free Shipping with Coupon Code

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Free standard shipping is available only when using a valid promotional code at checkout. This offer applies to orders delivered within England, Scotland, Wales, and Northern Ireland.

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Where is my order?

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Once your order has been dispatched, you’ll receive a confirmation email with tracking details (if applicable). If your order hasn’t arrived within the expected timeframe:

1. Check your confirmation email for shipping method and estimated delivery.

2. Allow extra time during peak periods or for remote delivery areas.

3. Still waiting? Reach out to us at info@conlacasa.co.uk with your order number, and we’ll be happy to help.