Conla Casa

Customer Privacy Notice

 

 

This notice explains how we handle your personal information and outlines your rights under UK data protection law.

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Contact Us:

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If you have questions or want to exercise your data rights, please contact us via email: info@conlacasa.co.uk

 

What Information We Collect and Why

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We collect personal data to provide services, manage your account, and keep you informed. This includes:

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• We collect personal information to provide our services, manage customer accounts, and keep you informed about updates and offers.

• To deliver goods and services, we may collect your name, contact details, address, date of birth, payment information, and loyalty programme data.

• To operate customer accounts and manage guarantees, we use your name, contact details, address, payment details, purchase history, and account registration information.

• For service updates and marketing, we collect your name, contact details, marketing preferences, purchase or viewing history, and information about how you use our website or app.

 

Legal Bases and Your Rights

 

We only use your personal data when we have a lawful reason to do so. These reasons include :​

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• Consent: You’ve given us permission after being informed. You can withdraw your consent at any time.

• Legitimate Interests: We use your data in ways that benefit you or our business without causing harm.

 

Our legitimate interests include processing and delivering orders, providing customer support, preventing fraud, improving our services, and informing you about products or promotions that may interest you. We only use the data necessary for these purposes and always consider your rights.

 

Your Data Protection Rights

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Under UK law, you have the right to:

• Access your personal data

• Correct or delete inaccurate information

• Request deletion of your data

• Restrict how we use your data

• Object to certain uses of your data

• Transfer your data to another provider

• Withdraw consent at any time

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We will respond to your request within one month. To make a request, please contact us using the details above.

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Where We Get Your Information

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We collect personal information directly from you, and occasionally from suppliers or service providers who help us deliver our services.

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How Long We Keep Your Data

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We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, in line with UK data protection law.

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• Customer account and transaction data (e.g. name, address, payment details, order history) is kept for up to 6 years after your last purchase to meet legal and financial obligations.

• Marketing data (e.g. email address, preferences) is retained until you withdraw consent or become inactive for a reasonable period.

• Website and analytics data is stored for a limited time, usually up to 2 years, to help us improve services and user experience.

• Inactive accounts may be deleted or anonymised, unless required for legal or operational reasons.

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Who We Share Your Data With

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We only share your data when necessary and with trusted partners:

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• Wix.com  Ltd: Our website host and payment platform. Wix securely processes personal and transactional data to support purchases and site functionality.

• Authorities: If required for fraud prevention or legal investigations.

 

Complaints

If you’re concerned about how we use your data, you can contact us using the details above.